Shipping
Information
Insurance & Tracking Orders
Delivery Times & Days
APO's Alaska
& Hawaii
Return Policy
Shipping Prices will be displayed in the Cart.
The Amounts here are a guide to approximately how
much it will cost to ship your order.
For
All Orders. Payment must be received in
FULL for your order before we will ship it out.
No Exceptions.
Important
Shipping Information:
INSURANCE (updated 6/13/2011)
USPS
Priority Mail Packages are NOT automatically
insured against damage or loss. You must
choose the option with Insurance if you wish to
have your package insured against loss or
damage.
We
HIGHLY recommend that you INSURE your Priority
package when it is shipped. We WILL NOT
replace your package if it is missing contents,
damaged, or lost if you do not purchase
insurance. It is usually around $2 extra
per order.
USPS
Express mail comes automatically with $100 of
insurance. Larger orders may see a higher
shipping charge to adjust for the additional
insurance.
If
you did NOT purchase insurance and something
happened to your package please do not email us
asking us to replace your order. We will
decline your request.
If
you DID purchase insurance and something
happened to your package, you will need to
retain everything you received (packaging,
receipts, notes from the post office, etc) to
file a claim. Claims must be made within
30 days of shipment and will be processed
through the stamps.com insurance claims
department. Once a valid claim is made, we
will replace any missing or damaged products in
your order. You may be required to return
any damaged products, or torn envelopes for
claims purposes. We apologize for any
inconvenience, but it isn't our rule, it's the
insurance companies.
WHEN
DOES YOUR ORDER GET SHIPPED?
We
ship Monday through Friday Only.
Orders
received by 12pm Pacific time (3pm Eastern), will
usually be shipped
that Business day. If something you order is
out of stock, we will email you to let you know
of any delays. All orders after that
Time will be shipped on the following Business
day. Orders Placed after 12pm on Friday will
be Shipped the Following Monday. We try to
get orders placed by noon shipped out by 4pm
that day during the week, however it is not a
guaranteed unless we tell you it is.
Shipments
are subject to delays by Holidays and Weekends. We
will be Closed MLK, Jr Day, Presidents Day,
Easter, Memorial Day, Independence Day,
Labor Day, Thanksgiving, the day after
Thanksgiving, Christmas Eve, Christmas Day, New
Years Eve, and New Years Day. Please do
not expect to receive orders on these days
either as they are usually Postal Holidays as
well. The US Postal System does not deliver on
Postal Holidays, so please take this into
account when placing your order.
For
ALL packages, The day your order is SHIPPED, does
NOT count as a shipping day, as all orders are
taken to the Post Office in the Afternoon.
All
orders are on hold until Credit Card is approved
the day we ship your order.
We
do NOT ship on Saturday's or Sunday's.
*Some Packages are heavier than others, and may cost
more to ship. We have tried to make the
shopping cart calculate these extra costs, however
we will either call you or send you an e-mail if
additional shipping is necessary.
TRACKING
OF ORDERS:
ALL USPS
Priority Mail Packages
DO
have Delivery Confirmation Tracking.
We will
make every attempt to locate your package,
however it is your responsibility if you do not
add insurance to your order. see Insurance
above for details.
All
USPS Express Orders have tracking and
automatically come with $100 of Insurance.
Projoba Orders
are shipped via USPS First Class Mail, and have
Delivery Confirmation included.
If
You have not received your Order within 7 days, PLEASE
E-MAIL
US for the Tracking Number associated with
your Order.
DELIVERY
TIMES & DAYS
Delivery
Times and Days may vary depending on your
location.
Pickup Schedule: We ship out Daily
Monday-Friday all orders generally received by 12pm
Pacific Time. We reserve the right
to alter this shipping time frame based on our
need, including extending it until later. We will post notices if we have any
temporary changes. (see our
Facebook for this info) Any order AFTER 12pm
Pacific time will not be shipped until the following
Business Day.
Rural Deliveries: Please make a note that if
you know you are rural, you will receive your
order, but it may take an extra couple of days. Some
areas are more rural and Express shipping is
really 3-5 day shipping.
If you know you are rural, please allow for these
delays. Also, there is NO delivery Guarantee by USPS for deliveries to these areas.
Please be aware that in some extremely Rural Areas
Delivery Drivers may deliver only ONCE PER WEEK,
so PLEASE BE SURE to leave a visible note asking
the driver to leave your package if you know you
are rural. Most rural areas have a 2 day
delivery by 5pm for Express Orders, however that
is NOT guaranteed.
USPS
only Delivers Monday through Saturday for
Priority and Express Orders.
USPS
is no longer guaranteeing weekend deliveries
without an additional Fee. If your package
is scheduled to be delivered on a Saturday, the
Post Office may deliver your package, but it is
not guaranteed without an additional fee.
If
you are not available at the time delivery is
attempted for your package, we cannot guarantee a
time for redelivery. Re-delivery is normally
the next normal business delivery day for your
area. - If it is questionable whether someone will
be home to sign for your package, please WAIVE
THE SIGNATURE. All NEW Customers shipping
via Express Mail REQUIRE a signature REGARDLESS
of whether you want to waive it. This is
for your protection, as well as ours.
For
USPS Express Orders, Weekend deliveries will
usually be
attempted on Saturday Only and then again on the Next Normal
Business Day.
If
your Order is being Shipped to a Business or Other
location where someone may not be at until a
specific time, Please NOTE this when placing your
Order.
ProJoba Orders
make take from 2-10 days for delivery via USPS
First Class Mail.
Ximo
orders placed through our distributor page may
take up to 7 days to ship out. If your
order is not showing as "shipped" with a
tracking number after 7 business days, please
call or email us, so we can make sure it is
shipped. It's not being shipped by us, but
we will do our best to help you get your order
in a timely fashion.
APO (Military) & OUTSIDE UNITED STATES
If
you specify an APO address (military) in your ship
to address, it will be mailed through the US Post
Office Priority Mail with Insurance ONLY.
If you select ANY other method for shipping we
will send you an e-mail to alert you to any
additional charges/credits that may apply to your
order.
FOR
APO ORDERS: Any customs, taxes, import
duties, or any other applicable charges are your
responsibility and are collected once the package
reaches the country where your order is being
sent. We have no jurisdiction over these expenses
and cannot determine what they may be. Customs
polices vary widely from country to country;
please contact your local customs office for
further information. We cannot be responsible for
orders that may be seized by Customs in your
Country. Contact your local customs
office to make sure there are no restrictions on
Vitamins and Health Supplements prior to placing
your order.
Outside
the USA: You cannot add Insurance to your package.
We apologize for any inconvenience. Any orders being shipped outside the
United States (excluding APO's) will be shipped at
your own risk.
Orders placed without tracking are at your own
risk. If you we cannot track your package
we will not be able to find it if it doesn't
arrive in a timely manner. We cannot be responsible for lost,
damaged, or refused items. You will be
responsible for all customs fees and taxes
associated with getting your order. Our
Shopping cart is set up to process the
approximate shipping fees outside of the USA.
Any Order placed may be revised to include
accurate shipping costs if shipping to your
country turns out to be more than the amount
shown on the shopping cart. If you are
concerned about the cost, please email us first,
and We will be able to accurately tell you beforehand what
the cost will be. Customs duties and taxes
are your responsibility, and unless otherwise
noted on your order, the pricing for the
products will be listed as the regular prices on
any customs forms we need to fill out to ship
your order. Please do not ask us to do
anything that may be questionable.
RETURN POLICY
If you wish to
cancel an order, you MUST contact us before 12pm
Pacific the day it is scheduled to Ship. Orders
placed after 12pm Pacific on Friday have until
Monday at 12pm Pacific to Contact us to Cancel
them. We process and ship orders between 12 and
3pm Pacific Monday-Friday. If you place your
order within this time frame, and wish to cancel
you will need to CALL us immediately. Orders
placed as late as 3pm Pacific can still be
shipped out THAT day. Keep in mind that once
you place an order we have a VERY limited amount
of time available to cancel your order. ALL
PACKAGES leave our warehouse/office by 3pm
Pacific Monday-Friday, unless otherwise noted.
We offer an exchange, replacement, or refund on
New Sealed Unopened Product within the
First 15 Days of Purchase. We must receive
product within 15 days of Original Purchase for
a valid exchange or refund. As ALL orders have
tracking or delivery confirmation, we will be
able to know exactly when you received your
order, and will calculate the 15 days from THAT
day. You MUST contact us prior to returning
product for an RMA#, or your return will be
DENIED. Refusing a Package at delivery does NOT
mean you didn't accept it in the first place,
and you must STILL contact us to let us know
that you have refused Delivery. We are NOT
responsible for the return shipping, and any
damage that may happen to your package in the
process. It is your responsibility to make sure
it is returned in resalable condition.
Shipping & Insurance Charges are non-refundable
and cannot be applied toward exchange, refund or
replacement credit.
If you have a problem with the quality of your
product (i.e. thick bottle, etc.), please notify
us within 30 days of purchase so that we can
replace your product. You will be required to
send back any faulty product before we can
replace it to you. Returned bottles must be
mostly full unless otherwise authorized. We
will not accept returns with empty bottles for
any reason.
If after
examining returned product for "quality"
problems it is determined there is no problem
with the quality, we reserve the right to deny
your return. You will be notified if this
happens.
You Must contact us prior to returning the
products for an RMA Authorization. Failure to
contact us will result in your return being
refused and denied. All Returns are
subject to a 15% restocking fee.
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